Frequently Asked Questions

What format should my photos be in?

Photos are recommended to be in .jpg format. While .png files are accepted for photos, we recommend photos be in .jpg format. For best print quality, photos should be at least 4MB at 300 dpi. Resolution below 50 Mpix. Long edge below 10000 Pix. The maximum file size is 50 MB.

To upload photos from your Windows or Mac computer, start a project or open the project that you are working on by going to your Account and selecting the My Projects icon. Once inside your project, select Images from the left side menu, then choose the icon where your photos are located under the Add Photos section.

A new window with your computer files will open. Look for the folder where your photos are stored. After selecting the photos that you need for your project, click on Open. After selecting the photos to upload, you will be able to view them in your workspace.

To add text to your project, first click the Text button located on the right side of your workspace. This will create an empty text box. Click on the text box and begin typing to add your text. You can also move, resize, color and rotate a text box using the Tool Bar.

To add extra blank pages to your project, select the Add Blank Page icon located on the right side of your project screen. To delete pages, select the page that you want to have deleted and select Remove.

Select the Layouts option on the far right of your project screen and the available different photo layouts will appear. You can select from 1 -10 photo layout options. Once you have selected a layout with the number of photos that you need, click on the down arrow to expand and view to select how your photos can be arranged. You can add your selected photo layout to your book by clicking on it and dragging it to the photo page you are editing.

You can change the background pages to your theme while working on your project without changing the content you have already created. To do so select Backgrounds from the theme editing menu on the left of your workspace.

Select the Edit Background button and using the scroll bar, you can scroll down to see recommended available backgrounds, as well as other backgrounds, images and typography.

Drag and drop your selected new background or image. When you are done, select the Done button to continue working on your photo book.

Photo books have a minimum of 10 sheets, printed on both sides for a total of 20 pages. Our hardbound and spiral photo books can have a maximum of 310 pages and our LayFlat photo books have a maximum of 80 pages.

You can edit an image or a text box by selecting it. A toolbar will appear displaying multiple icons. Hover over any icon to display its function. To resize the image/text box, click on the image and select a corner, and click moving in to reduce or moving out to enlarge the image.

You can create a photo book without using our Quick-Click Creator by clicking Create Project Yourself below the options to upload your photos. You’ll be directed to the editor where you can then upload your photos and create a photo book on your own.

To add text to your project, first click the Text button located on the right side of your workspace. This will create an empty text box. Click on the text box and begin typing to add your text. You can also move, resize, color and rotate a text box using the Tool Bar.

Once inside your project, select Images from the left side menu, then choose the icon where your photos are located under the Add Photos section.

A new window with your computer files will open. Look for the folder where your photos are stored. After selecting the photos that you need for your project, click on Open. After selecting the photos to upload, you will be able to view them in your workspace.

Click Border Options on the right side of the page. A drop down menu will give you the options of white border or polaroid. You can also change the size, quantity, crop and rotate your print from this section.

3×3 – $.85, 4×4 – $.89, 5×5 – $.99, 5×7 – $1.44, 8×8 – $2.50, 8×10 – $2.84,
10×10 – $5.50, 11×14 – $9.99, 12×12 – $8.50, 12×18 – $12.99, 16×20 – $15.99,
20×30 – $17.49, 24×36 – $18.99

You cannot add pages to Journals. You have the option of 144 page count or 244 for Bullet Journals. This option is on the right side of the page where you select your journal size, cover, and color.

We are here to help you – use our chat window and someone will be with you shortly. Email us at support@honeybeeprint.com or you can reach us at 801-796-7777, M-F 8am to 5pm mst.

Click on the Forgot Password link on the login page. An email asking you to reset your password will be sent to the account you used to set up your Honey Bee Print account.

Log into your HBP account, click on Account at the top right corner of the page. You can view your settings and information in the My Account page. Select the My Projects icon to view currently saved projects.

Log into your HBP account, click on Account at the top right corner of the page. You can view your settings and information in the My Account page. Select Order History to view previous orders and every order that you have placed since you created your account.

Our production time is 3 business days with free 1-3 day shipping (over $50 spent) that has your photo gifts in your home in 5-7 business days.

You should receive a shipment confirmation email for expected arrival dates. Depending on the shipping method you selected, your order should arrive within the following time frames after processing is completed:

• Standard Ground 3-5 business days
• Expedited 2 business days

Delivery times are based on business days in the continental US. Delays may be experienced around the holidays.

When your order is shipped, you will receive a shipping confirmation email that contains a tracking number. Click on the link provided in that email to track your shipment. You may also find your order status by going to My Account and selecting Order History.

You may cancel your order within an hour of placing your order by contacting our customer service:

801-796-7777
M-F 8am to 5pm mst

support@honeybeeprint.com